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FAQ (Frequent Asked Questions)
- What type of Toner and Ink that you sell in
this store ?
We sell both the original and remanufactured ink
and toner at this store.
- How much is the shipping cost ?
We currently offer free shipping to all
locations in Peninsular Malaysia. For shipping
fee to East Malaysia, we merely charge a nominal
fee which is very affordable.
- What happen if the remanufactured toner that I
purchased is defective ?
All remanufactured toner sell at this store gone
through stringent quality control process and it
is very unlikely that you will receive toner
that is defective. In the event that there is
some printing issue with the toner, we will
replace a new remanufactured toner for you as
long as you are able to send back the said
defective toner to us.
- Why
does www.INK.my sell both original and
remanufactured toner cartridges?
We sell both original and remanufactured product
to give consumers the option to choose. However,
we would encourage consumers to use
remanufactured products as consumers and their
companies find ways to cut their printing costs
during the current financial crisis. In
addition, using remanufactured product help the
environment and save this planet.
- What is
remanufactured printer toner cartridge?
Remanufactured cartridges or Recycled Toner
Cartridge make use of the used original
cartridges that have been through one cycle of
service and have been disassembled, cleaned, and
refilled. The printer drum are also
changed at the same time. They are thoroughly
tested to ensure quality, and their performance
is as good as new cartridges. Remanufactured
cartridges are 40-70% cheaper than OEM
cartridges.
- Will
remanufactured printer ink & toner
cartridges void my printer warranty?
No. The following are excerpts from major
manufacturers:
"The use of remanufactured cartridge alone
does not void your printer warranty"
- Is
Remanufactured ink and toner cartridge different
from Refill?
Re-manufactured cartridges have far better
quality than the Re-fill cartridges. The
Refilled Toner Cartridges just go through
the simple process of refilling the used
cartridge with ink and this often end up with
refilled toner of poor printing quality.
At www.INK.my,
we merely sell Remanufactured Toner Cartridges
that have gone thorough remanufacturing process
and changing of critical printing parts in the
toner cartridges.
- What happen if I selected an item and put into
the shopping cart but do not proceed for a
period of time?
Merchandise that has been put on the shopping
cart will be reserved for a period of 4 hours
for further execution by user. After this
period, the merchandise would be taken out from
the cart (quantity be reduced to 0 upon
checkout) and be available for other customers.
- When will I be billed?
Your credit card will not be billed until your
order is ready to be shipped out. Please
note that all products are subject to
availability.
- Do I have a choice in currency payment?
At Ink.my , we only transact in RM Ringgit
Malaysia.
- What if I want to return my product?
Please refer to our Returns
Policy
- Is my privacy protected?
Please refer to our Privacy
Policy.
- Is my credit card information secure on the
Internet?
We work to protect the security of your
information during transmission by using Secure
Sockets Layer (SSL) software, which encrypts
information you input. As for credit card
information that you entered during the
purchasing process, it would pass through our
site to payment provider that we used; it is
invisible to us.
Please refer to our Privacy
Policy for more details.
- When do I expect to receive the merchandise?
Orders received will be processed immediately. Estimated
delivery time depends on the destination
address. To calculate the delivery time, we
add the time it takes for your ordered
merchandise to arrive at our warehouse from our
supplier and the time needed for the delivery
agent to deliver to your designated addresses.
The following is an estimated time of delivery.
Standard shipping: 3 - 4 business days.
Please note that we do not deliver to P.O. Box
addresses.
- Can I purchase the good without going through
the online catalogue ?
You can contact our office at +603.42978281 and
inform us the item you wish to purchase. From
there, we will inform you the amount the you
need to pay and payment can be made via Bank
Deposit into our account. Once payment is made,
we will proceed to make arrangement for
delivery.
- Do you accept cheque payment ?
Basically, the products on the site can only be
purchased and paid online using VISA Card,
MasterCard, Maybank2U, RHB Online, PosPay, Hong
Leong Online, Alliance Online and Mobile Money.
You will not be able to complete the transaction
without choosing a payment gateway.
If you wish to payment via cheque, you will have
to follow the procedure below:-
- Email us the list of products that you
wish to purchase.
- We will reply you with the total amount
payable.
- You will need to pay us via cheque by
either sending us the cheque or deposit it
into our Maybank
(MBB) Account No. 514383 511398
and then fax the deposit slip to us to
+603.42978254
- Once payment is cleared, we will deliver
the products.
- Will I will be able to view the total Shipping
Charges when I checkout ?
Yes
- How soon can I expect the goods after I
purchased online ?
The goods will be delivered within 5 days from
the date of your order. In the event that some
of the products that you have purchased run out
of stock, we will contact you to inform you the
new delivery schedule and have your confirmation
to proceed with the purchase.
- How will the purchased items be delivered ?
Depending on the weight, size and location of
delivery, we will use either courier services,
Pos Laju, our delivery van or third party
transport services to deliver your goods.
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